| Your privacy is very important to "World Car Rental"
and "The Travel World House" ("we" or "us").
With that in mind, we have established and implemented information
handling practices for our website that we believe are consistent
with the highest standards and best practices of organizations
doing business on the Internet.
that apply to our site, including, specifically, the information
we collect about you, when and how we collect that information
and what may happen to that information. We have prepared a
detailed policy because we believe you should know as much as
possible about our practices so that you can make an informed
decision about the extent of your use of our site.
If users have questions or concerns regarding this statement,
they should first contact
We will not collect personally identifiable information like
your name, e-mail and mailing address and telephone number ("Personal
Information") without your knowledge and permission;
We will not disclose your Personal Information to third parties
unless you have authorized us to do so;
We will allow you to view, correct or remove your Personal Information
and other information associated with your registration as a
user of our site; and
We will take reasonable steps to protect the security of the
Personal Information we collect from you.
The remainder of this policy describes our information handling
practices in detail.
When You Are Just Visiting Our Site...
You can always visit our site without revealing who you are
or providing any Personal Information. When you visit our site
or visit our site through one of our partner's sites, we do
collect usage information ("session data"), but it
is anonymous and is not linked to you as an individual. We use
session data to better understand things like how our site is
navigated, how many visitors arrive at specific pages, the length
and frequency of stays at our site, the variety of searches
of our site's database, the types of browsers and computer operating
systems used by our visitors and the Internet Protocol addresses
from which our visitors connect to our site. We use this information
to improve our site content and ease of use.
Use of Internet Protocol ("IP") Addresses
An IP address is a unique number that is automatically assigned
to your computer whenever you're surfing the Internet so that
your computer can be identified by the main computers, known
as "Web servers", that "serve up" Web pages.
World Car Rental and/or its affiliates collect IP addresses
for the purposes of system administration, to report aggregated
information to our advertisers, and to audit the use of our
site. When Users request pages from World Car Rental and/or
its affiliates' sites, our servers log the Users' IP addresses.
We do not normally link IP addresses to anything personally
identifiable, which means that a User's session will be logged,
but the User will remain anonymous to us. We can and will use
IP addresses to identify a User when we feel it is necessary
service or to protect our service, site, Users or others.
We may place a "cookie" on your personal computer.
A Cookie is a small computer file that our computer sends to
your computer and that your computer sends back to us each time
you make a request from our site. Cookies help us recognize
to collect session data for several purposes to personalize
and improve your individual viewing experiences on our site.
site, gather data to improve the content of our site, provide
information that may be of interest to you and improve the security
of your experience with us. Most Internet browsers automatically
accept cookies. However, you can instruct your browser, by editing
its options, to stop accepting cookies or prompt you before
accepting a cookie from the sites you visit. If you decide not
to accept our cookies, you will still be able to access those
parts of our site that are available to the general public,
but you will not be able to view some information on our site,
use some features designed to enhance your experience at our
site or access many of the services offered at our site.
We also have third party advertisers ("advertisers")
to track session data about the ads you have seen and types
of things that you appear interested in. We do not share any
Personal Information about you with these advertisers unless
you give us permission to do so separate from any permission
you provide during the registration process. However, these
advertisers may have other sources of information and their
own privacy practices. These advertisers may also use combined
information about your visits to our site and other sites in
order to provide advertisements about related goods and services
that you may be interested in. When you visit a site that we
advertise on, we may place a cookie on your personal computer.
gathering practices of our network advertising partners, and
about opting out, by visiting http://networkadvertising.org
Similarly, we advertise on other sites. If you utilize our "Send"
feature to forward information about flight specials and other
travel opportunities available on our site to a friend, family
member or colleague via e-mail, we may place a cookie on that
When You Decide To Register With Us...
If you decide to register with us, we will collect Personal
Information about you that you voluntarily share. We collect
Personal Information that is necessary for us to provide you
with the services offered on our site. As mentioned, this Personal
Information includes things like your name, e-mail and mailing
address and telephone number. You will provide an e-mail address
and select a username and password that will be required to
gain access to portions of our site.
You may decide to share other information ("Other Information")
with us about yourself (for example, demographic information
like your age and gender) and your travel preferences and experiences
(for example, seat selection, participation in airline/hotel/car-rental
loyalty or awards programs and applicable membership numbers,
meal requests and ticketing options). If you share Other Information
with us, we will use it to automatically record your travel
preferences in reservations you make, tailor your experience
at our site to your interests and make more appropriate travel
recommendations to you. You may still use our site to search
for and purchase travel services even if you choose not to share
this type of information with us.
We combine your Personal Information and Other Information
you voluntarily share with us in what we call your "Traveler
Profile". We also add your session data to your Traveler
Profile. We may also collect information about you from outside
sources and add it to your Traveler Profile. We collect and
use all of the information in your Traveler Profile to improve
the quality of our service to you and your experience with us.
For example, we may use the combination of information in your
Traveler Profile to (a) personalize the service we provide to
you, (b) communicate with you about changes to your travel plans,
service updates and new features or outages on our site, and
(c) allocate the resources of our systems so that your experience
with our site is as efficient as possible.
As part of the registration process, we give you two important
choices ("opt-out") about advertisements, updates
and promotions. We hope you will find these items interesting
and informative. In fact, we will use the information you tell
us about your travel preferences and experiences to share customized
advertisements, updates and promotions with you that include
our recommendations to you about travel specials. Nonetheless,
you will let us know if you do not want us to use your e-mail
addresses to deliver to you: (1) our regular deals update highlighting
fare specials, promotions, contests, sweepstakes and other travel
opportunities available on our site and/or sponsored by our
travel service providers and advertisers; and/or (2) our newsletter
highlighting fare specials, promotions, contests, sweepstakes
and other travel opportunities available on our site and/or
sponsored by our travel service providers. If you do not opt-out
from receiving these communications about our site, we will
send them to you. Of course, if you do not opt-out during registration,
but later change your mind, you can visit My Account to tell
us that you would like to "opt-out" of and stop receiving
either or both of these communications.
Online Surveys and Contests
We value your comments and opinions. From time to time, we
will invite you, as a registered user of our site, to participate
in online surveys, but the choice will be yours. Each time you
purchase, book or reserve travel services or accommodations
through our site our Traveler Advocate will ask for your feedback
on your experience. Your participation in these surveys is on
an anonymous basis, unless we tell you up-front otherwise. We
may offer you the chance to win a variety of travel related
prizes by sponsoring contests. You choose to participate in
these contests or not. If you choose to participate in these
contests, you will share certain of your Personal Information
with us, like your full name, e-mail address and mailing address.
Participation in these contests may include participation in
an online survey. We will only use your Personal Information
to notify you if you win a contest.
When You Purchase, Book Or Reserve Travel
Services or Accommodations Through Our Site...
Payment Information and Travel History
If you register with us, you will be able to book, reserve
or purchase travel services or accommodations through our site.
To do so, you must provide payment information to us - for example,
your credit card specifics like card number, issuing bank, expiration
date, card holder name and billing address. We will add this
payment information to your Traveler Profile. We will keep a
history of all your reservations, bookings and purchases of
travel services and accommodations through our site in your
Traveler Profile, unless you choose to edit your Traveler Profile
as described below in this policy (Changing and Removing Personal
Information and Other Information). Please view our Credit Card
Guarantee for additional information on World Car Rental' commitment
to protecting your credit card security.
World Car Rental Care Alerts
If you book, reserve or purchase travel services or accommodations
through our site, you will have the option to receive and/or
have others receive last minute updates about your travel arrangements.
For example, changes in gate assignment or delays in departure
or arrival time. These "Care Alerts" can be selected
for one or all parts of your trip and can be received by you
and others of your choosing by telephone, cell phone, fax, e-mail,
pager or other wireless device. If you decide to direct a Care
Alert to someone other than yourself, we will collect Personal
Information about that other person that is necessary to send
the requested Care Alert (e.g., that person's name and phone
number or e-mail address). You will need to make sure that each
of the other recipients of a Care Alert agrees, in advance,
that you can disclose their Personal Information to us for this
As a registered World Car Rental member, you can receive e-mails
about special promotions, surveys, contests, sweepstakes, fare
specials, trip information, or other travel opportunities on
World Car Rental and its marketing partners. We may also use
your e-mail address or telephone number to contact you about
changes to your purchased travel itinerary. To make these e-mails
more useful to you, we may attach a Web beacon that provides
confirmation when you open an e-mail from World Car Rental.
This only occurs if your computer supports such technology.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond
when you submit a question or suggestion, or request assistance
with viewing your itinerary, logging on to World Car Rental,
or accessing your account
Sharing of Personal Information
Generally, we only disclose your Personal Information to those
travel providers that you decide to make arrangements with through
our site. For example, when you purchase a travel reservation,
we will provide the service provider with the Personal Information
needed to process your transaction. We use our reasonable efforts
to ensure that these travel providers will also protect your
Personal Information. We contract with other companies to perform
various functions necessary to operate our business - for example,
to deliver tickets, ship items and process credit cards. We
will share with these other companies only that Personal Information
they require to fulfill your orders. These companies agree that
they will not use or disclose that Personal Information for
any other purpose. Although World Car Rental offers travel products
from service suppliers that are reputable companies, we have
not placed limitations on these suppliers from using or disclosing
your information without your permission. Therefore, we encourage
you to review the information privacy practices of any travel
suppliers whose products you purchase on World Car Rental. In
addition, these travel suppliers may also contact you as necessary
to obtain additional information about your confirmed reservation.
Other than as explained in this policy, we will not disclose
any Personal Information we collect from you to others without
your permission, except in certain limited circumstances: (a)
to protect the security of our site and our rights under our
User Agreement; (b) to protect ourselves against liability;
(c) in response to legal process, (d) if we believe in good
faith that the law requires it; or (e) in connection with a
sale of our business or company. Please note that if we receive
a formal request to disclose your Personal Information in connection
with a legal action, we will attempt to tell you about it at
least ten (10) days before we respond to that request, if permitted
by law, via the e-mail address you provided during registration.
Trusted business partners
In addition, we have partnered with various third-party Web
sites to offer World Car Rental' travel services. These trusted
third-party companies have added travel sections to their Web
sites in order to offer World Car Rental provided travel services.
World Car Rental may be required by law to disclose information
you have provided in obtaining our travel products or services.
World Car Rental may also disclose information against someone
who poses a threat to World Car Rental' interests (such as customer
fraud) or whose activities could bring harm to others. In addition,
it may be necessary for World Car Rental to provide customer
information to third parties, such as credit card companies,
for the purpose of resolving disputes that arise in the normal
course of business.
Each time you purchase travel through World Car Rental, or
change or cancel a confirmed travel reservation, you will receive
confirmation of your travel itinerary via e-mail. In the event
that your travel plans are disrupted because of mechanical,
weather, or carrier business conditions, World Car Rental may
contact you to inform you of these disruptions and help you
make alternative travel arrangements.
If you, or someone acting on your behalf, purchase(s) travel
services or accommodations through our site and (a) you, or
someone acting on your behalf, tell(s) us that your purchase
is for corporate travel purposes either by (i) indicating in
the booking path that the purchase is for corporate travel or
(ii) indicating that the credit card being used is a corporate
credit card and (b) we have entered into an agreement with your
corporation to provide data on the purchase of travel services
or accommodations by the corporation's personnel, we will provide
your corporation with the Personal Information necessary for
the corporation to track your corporate travel purchased on
If you decide to book, reserve or purchase travel services
or accommodations for other travelers using your Traveler Profile,
we will collect certain Personal Information about these other
travelers. You will need to make sure that each of these other
travelers agrees, in advance, that you can disclose their Personal
Information to us. You should obtain the consent of other individuals
prior to providing World Car Rental with their full names, contact
numbers, e-mail addresses, and travel preferences, as they will
be unable to directly access our systems to view or change any
information you provide on their behalf. We will retain these
other travelers' Personal Information in your Traveler Profile.
At any time you can change or remove some or all of these other
travelers' Personal Information that is stored in your Traveler
Profile by visiting My Account.
Combined Non-Personal Information
We may also combine anonymous information supplied by you and
other users during registration on our site with information
about your use and others' use of our site. We will use this
combined information to describe our user base, without reference
to any specific individual, to potential partners, investors
and advertisers. We will not share your Personal Information
with any other users of our site, but we may use information
we collect about your travel preferences and experiences to
make recommendations to other users of our site. For example,
if we know that you and other users of our site who have traveled
to a particular destination had positive experiences during
the Ride taken at that destination, we might recommend that
service provider to others who will be traveling to that destination.
We may also share aggregated statistical information about users
of our site and our service and product offerings with others,
including our vendors and partners. We will not link this statistical
information to any Personal Information that can identify you
as an individual.
Additional Products and Services
We may partner with other companies to offer you additional
products or services. If you sign up for any of these additional
products or services, we will share your name and any other
Personal Information that is necessary for these other companies
to provide the products or services you have signed up for.
This policy will not cover the use of your Personal Information
by these other companies. We encourage you to read each other
Changing and Removing Personal Information
and Other Information...
We are committed to giving you control over your Personal
Information. You can change your password and any of the Personal
Information or Other Information in your Traveler Profile, by
visiting My Account. If at any time you want to view the Personal
Information or Other Information in your Traveler Profile, your
Personal Information changes, you want to change the preferences
associated with your account, or would like us to remove some
or all of the Personal Information or Other Information stored
in your Traveler Profile, you can correct, update, or remove
the information and preferences you have shared with us by visiting
My Account. If you request that we remove all of the Personal
Information and Other Information stored in your Traveler Profile,
then we will promptly do so. If we remove your Personal Information
you will not be able to use the services available on our site
unless you re-register. Similarly, we will remove all of your
travel records within six (6) months after receiving a request
to do so. This six (6) month period is necessary to ensure that
travel arrangements made through our site are properly accounted
for. We may not be able to honor your request to remove your
Personal Information or travel records if we are legally obligated
to retain that information or those records. You will not have
the ability to view, change or remove session data or information
that we have gathered from third parties from your Traveler
Notification of Changes...
We may change this policy from time to time. If we decide to
change this policy in a material way (for example, a change
regarding disclosure of Personal Information), we will post
notice of the change on our site and notify you via e-mail at
the address you have provided to us or pop-up screen at least
thirty (30) days before putting the change into effect. If we
decide to change our policy in a less significant way, we will
simply post notice of the change on our site at least thirty
(30) days before putting the change into effect. If any proposed
change is unacceptable to you, you may, as discussed in the
section above (Changing and Removing Personal and Other Information),
request that we remove your Personal Information from our records.
How We Protect Your Information...
We are committed to safeguarding your information. For that
reason we employ a staff of security technology professionals
and utilize a full range of the best security technology available.
Specifically, your information is secured from unauthorized
access from the Internet through market leading firewall technology.
We also protect the connection between your computer and our
server from eavesdropping through industry-standard encryption
technology known as Secure Socket Layer (SSL). Depending on
your browser, this SSL will have encryption keys of up to 128
bits. To ensure that we fulfill our commitment to safeguard
your information, we continually assess new technology for protecting
your information to make sure that our information handling
practices are in accordance with the highest industry standards
and best practices on the Internet at all times.
In addition to the circumstances described above, World Car Rental
may disclose member information if required to do so by law,
court order, as requested by other government or law enforcement
authority, or in the good faith belief that disclosure is otherwise
necessary or advisable including, without limitation, to protect
the rights or properties of World Car Rental. or when we have
reason to believe that disclosing the information is necessary
to identify, contact or bring legal action against someone who
may be causing interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be harmed
by such activities.
Our site provides links to other sites. When you click on one
of these links, you are leaving our site and entering another
site that we do not control and for which we cannot be responsible.
You should carefully review the privacy statements or policies
on any other site that you visit because those privacy statements
or policies will apply to your visit to that site and may be
very different from our policy.
Affiliate program or business development....
You can submit your information on the site if you choose to
become an affiliate member and we will forward it to our marketing
department who will contact you for the same. If you wish to
give information for business development then the information
will be given to our business development manager. If the idea
is acceptable to us or if it interest us then someone from the
department will contact you. The mode of contact for affiliate
member or business development application will be as per the
contact information provided by you. "
Customer Relationship Management...
Our company uses customer relationship management software and practises in order to ensure high-quality customer service for all of our customers. We strongly suggest CRM Today as the best online reference for CRM that is also located in Athens, Greece.
If you have any questions or concerns about this policy or
our information handling practices, you may contact
our offices. We will attempt to respond to your questions
or concerns within five (5) business days after we receive them.
A Special Note about Children...
Children - in fact minors (individuals under 18 years of age)
- are not eligible to register for or use the services available
on our site. We believe that parents should play a central role
in their child's online activities and should monitor those
activities to ensure that sites visited by their child are respecting
their child's privacy. For additional information on protecting
children's privacy, visit the Federal Trade Commission's "Kid'z